Frequently Asked Questions
What is reseller hosting?
Reseller hosting offers you the opportunity to set up your own web hosting business, design firm, agency, or IT company— all under your own brand name. When you sign up for a reseller hosting account, you purchase an amount of SSD storage and bandwidth, which you may then divvy up and ‘resell’ to your own clients. You choose the account limits, space, and price you want to offer your clients – in other words, you’re in control! Reseller hosting offers a number of benefits. If you are a web developer, you can host all of your own websites under one reseller account. You can sell web hosting services to your own client base. You can give web hosting accounts away to friends and family. A reseller account works in a number of different scenarios. With reseller hosting, you really can operate a web hosting business without investing in expensive infrastructure, servers, bandwidth, and IT staff. It’s a great way to make a profit with relatively little risk or financial outlay!
Do I have to be knowledgeable about web hosting to be a reseller?
While you do not need to be a web hosting expert, having some basic knowledge of terms and procedures will definitely be an asset. Most resellers are web hosting customers first, and that experience generally provides enough knowledge to get started. HostPapa does provide excellent technical support to resellers, and we’ll help you get set up. As a reseller, you will be the first point of contact for your clients and will provide support for them. Make sure you are comfortable with this arrangement. (See question 7 for more on your responsibilities as a reseller.)
How can i set up a reseller account?
After you select and purchase your reseller account, you will have access to Web Host Manager (WHM), which is your centralized reseller control panel. Through this interface, you will be able to easily create and manage packages for your clients. Your clients will have access to a cPanel user control panel of their own, through which they can create and maintain their own websites and email. HostiGate provides all resellers with an excellent startup guide, which will walk you through the steps involved in setting up your account. And our support team is here for you 24 hours a day 7 days a week.
How can i manage my reseller account?
All reseller hosting accounts come with two separate control panels: The Reseller’s Web Host Manager (WHM) which allows you to create and manage your client accounts; Your clients’ cPanel which allows them to create and/or manage their websites and email with ease. Through WHM, it is quite simple to manage and create various subaccounts. You’ll be able to: Set up cPanel for each of your clients Limit a client’s SSD storage and/or bandwidth Email all your reseller clients Change users’ passwords Check server statuses Access your billing software Use domain sub-reseller account Your clients will be responsible for setting up their websites and email, and for managing their own accounts, which they may do through their cPanel control panel. cPanel will let them create and manage their websites and email accounts without needing your assistance.
How is billing handled?
You are responsible for collecting payment from your clients. Most KingsNet reseller packages include a professional billing software license for your first 250 clients at no extra charge. Need more? Let us know and we’ll be glad to help. We will bill you automatically according to the terms and billing cycle you chose when you signed up. (For example, if you selected a monthly payment option, we will bill you monthly, starting on the date you signed up.)
Can I automate the management of my customers?
Select plans include free billing and invoice software. You have your choice between WHMCS or ClientExec. The billing software will help you manage, automate, and invoice your customers. In addition, WHMCS will also control the management of your servers through the integration of the web hosting control panel (ie: cPanel/WHM). You can also set up credit cards and other payment processors such as PayPal, Authorize.net, 2Checkout, etc.